FAQ

Q: How do I contact Torchy's Store Order Assistance Team regarding my order?
A: Our Torchy's Store Order Assistance Team is available Monday through Friday from 8:00 am to 5:00 pm CST. Please email ProgramCustomerCare@halo.com or contact us at (800) 468-4332.

Q: How can I change or cancel my order?
A: Please contact our Torchy's Store Order Assistance Team at ProgramCustomerCare@halo.com or contact us at (800) 468-4332.

Q: How long does an order take to ship?
A: If ordering from inventory your order will take 1-2 business days to ship. All orders ship via UPS.

Q: What is the return policy?
A: We are happy to assist with returns and exchanges. If you received damaged/defective merchandise or need to exchange for a different item/size, please email ProgramCustomerCare@halo.com or contact us at (800) 468-4332.

Q: I forgot my password, how can I reset it?
A: Please email our Torchy's Store Order Assistance Team at ProgramCustomerCare@halo.com or contact us at (800) 468-4332.

Q: Do you restock sold out products?
A: Yes, all sold out products will be re-stocked as quickly as possible.

Q: I’m having trouble logging in, what do I do?
A: Please contact our Torchy's Store Order Assistance Team at (800) 468-4332.

Q: How do I track my order?
A: If you order was placed under your account, please ensure you are logged in to your account to view this tracking information. Under your account you will find “View Orders.” Once the order has been shipped, tracking information will be available. A shipment notification will also be emailed with tracking information.